Service & Quality

Fewo Service Quality Garantie

Our Fewo Berge quality garntie is awarded to holiday flats with the following criteria:

• Well-kept holiday flat in the mountains.
• Holiday flat in a designated holiday destination with good infrastructure, tourist services and leisure facilities. 
• Holiday home and additional services can be booked online.
• Positive recommendations from holiday guests.
• Serious competitive appearance with unadulterated picture presentation.
• Truthful information on location and facilities.
• Fair pricing according to the property and travel period.
• Uncomplicated reservation and secure payment.
• Well thought-out organisation of check-in and check-out.
• Responsible handling of contact details - data protection. 
• Extensive information for guests before and during their stay.
• Customer-oriented complaint management and prompt rectification of deficiencies.
• Large time frame in which the guest can reach the landlord for questions, messages or wishes.
• Impeccable hygienic cleanliness, responsible professional cleaning and well thought-out hygiene concept. 
• Intact and correctly stated kitchen equipment.
• One parking space per flat guaranteed and included in the rent.
• Final cleaning, bed linen, towels and tea towels included in the rental price.
• Free internet - Wifi.
  _{We regularly check compliance with the criteria of our Fewo Berge quality garantie.}